Shipping policy

Shipping Policy

Thank you for shopping with The Second Story.

Processing your order

Orders are usually dispatched within 1 business day.

Orders placed after 1pm, at weekends or on Bank Holidays will be dispatched on the next working day.


UK Delivery

Evri Tracked 48

  • £3.95
  • Estimated delivery: 3–5 business days

Evri Express (Tracked 24)

  • £5.95
  • Estimated delivery: 1–2 business days

Free UK Delivery

  • Available on all orders over £50
  • Sent using our standard tracked service.


Click & Collect

Free collection is available from:

The Second Story
66 Devonport Road
Stoke
Plymouth
PL3 4DF

You’ll receive an email when your order is ready to collect.


Tracking

All posted orders include tracking. You’ll receive your tracking details by email once your parcel has been dispatched.


Delivery delays

While we always aim to dispatch orders quickly, delivery times are estimates and may occasionally be affected by courier delays, adverse weather or busy periods.

If your order hasn’t arrived within the expected timeframe, please get in touch and we’ll be happy to help.