Frequently Asked Questions
What condition are your items in?
Every item is carefully checked before being listed. Any significant flaws will always be clearly photographed and mentioned in the product description.
Are your items authentic?
Yes. We carefully inspect branded items before they are listed and only sell items we believe to be genuine.
Will sold-out items come back into stock?
As we specialise in preloved fashion, most pieces are one of a kind. Once they’re gone, they’re usually gone!
How do I know what size to order?
We list the labelled size on every item and include measurements where helpful. If you’re unsure, please get in touch before ordering.
How quickly will my order be dispatched?
Orders are usually dispatched within one business day.
Do you offer Click & Collect?
Yes! Free Click & Collect is available from our Plymouth boutique.
Can I return my order?
Please see our Returns & Refund Policy for full details. Online orders are covered by our online returns policy, while in-store purchases follow our in-store policy.
Do you buy clothing?
No. Every item is personally sourced and handpicked by Michaela to ensure it fits The Second Story’s style and quality standards.
Can I reserve an item?
Unfortunately, we can’t reserve items online. As most pieces are one-offs, we recommend checking out quickly to avoid disappointment.